The short version
- Credits are delivered instantly and never expire, so once you’ve spent them we can’t refund them.
- If a reel fails because something broke on our side, we put the credits straight back. Tell us and we’ll fix it.
- Paid twice, or paid and got no credits? Full refund, always.
- Auto-posting is ₹299/month, paid one month at a time — no auto-debit and no lock-in. If you don’t renew it simply stops; the month you’ve paid for always runs its full length.
1What you are buying
Tvaritha sells two things:
- Credits — a one-time recharge that funds generation. ₹1 = 10 credits. A standard reel costs about 1,300 credits (roughly ₹130). ₹2,000 gives 20,000 credits. Credits are delivered to your account the moment the payment is captured, and they never expire.
- Auto-posting — an optional subscription at ₹299 per month that lets Tvaritha publish to your connected social accounts. You pay one month at a time; it is not part of the free trial.
All prices are exclusive of GST. GST at 18% is added at checkout — a ₹2,000 recharge is billed as ₹2,360 — and a tax invoice is emailed to you for every payment.
2Credits: when we refund
Credits are a digital product delivered immediately, so as a rule a recharge is not refundable once the credits are in your account. These are the exceptions, and we honour them without argument:
| Situation | What we do |
|---|---|
| You were charged twice for the same recharge | Full refund of the duplicate. |
| Money left your account but no credits arrived | We credit your account, or refund in full if you prefer. |
| A reel failed to generate because of a fault on our side | Credits restored to your balance. |
| You were charged for something you did not authorise | Full refund after we investigate. |
| We close your account for a reason that is not your fault | Refund of your unused paid credits. |
| You used the credits and want the money back | No refund — the service was delivered. |
| You don’t like the script, voice or look of a reel | No refund, but regenerate it — see below. |
| The reel didn’t get the reach or customers you hoped for | No refund. We can’t promise marketing results. |
| You changed your mind, or stopped using Tvaritha | No refund — but the credits stay in your account for whenever you come back. |
| Free trial credits | Never refundable; nothing was paid for them. |
If a reel comes out wrong
Regenerating costs credits, because each attempt uses the AI, voice and rendering services we pay for. But if the output is broken rather than just not to your taste — no audio, corrupted video, a script in the wrong language, captions that don’t match — that’s our fault. Report it within 7 days and we restore the credits.
3Auto-posting: stopping or letting it lapse
- Cancel any time from your Account page, or by emailing support@tvaritha.com or messaging our WhatsApp number. There is no notice period and no cancellation fee.
- If you don’t renew, auto-posting keeps working until the end of the month you have already paid for, then switches off. Nothing is charged automatically.
- We do not refund part of a month. If you cancel on day 3 of a paid month, posting still runs for the remaining 27 days.
- Before your paid month ends we send a reminder with the date and amount, so you can choose to renew. If you don’t, you are simply not charged again — there is no auto-debit.
- We never charge you automatically. If any charge ever looks wrong, tell us and we’ll refund it in full.
- When the subscription ends, we disconnect your social accounts from our posting system. Your credits, your reels and your account are untouched — you can still make reels and download them, and you can turn posting back on any time by reconnecting.
4How to ask for a refund
- Email support@tvaritha.com from the address on your account, or message +91 63019 23879 on WhatsApp.
- Include the payment ID or the invoice number (both are on the tax invoice we emailed you), the date, the amount, and what went wrong.
- Raise it within 7 days of the payment or of the failed generation. Beyond that we may not be able to help, though we will still look.
We acknowledge within 24 hours and decide within 5 working days. If we need more information we’ll ask; the clock pauses until you reply.
5How refunds are paid
- Refunds go back through Razorpay to the original payment method — the same card, UPI ID or bank account. We cannot send a refund anywhere else.
- Once approved, we initiate it within 3 working days. Your bank usually credits it in a further 5–7 working days. UPI is often faster.
- Refunds include the GST that was charged. A credit note is issued against the original tax invoice.
- If credits from the refunded payment are still in your account, we remove them when the refund is issued.
- We do not charge a processing fee on refunds.
6Chargebacks
If something looks wrong, please write to us before raising a dispute with your bank — it is faster and we can usually fix it the same day. A chargeback freezes the account while the bank investigates and takes weeks to resolve either way. Where a chargeback is raised on credits that were delivered and used, we will contest it with the usage records.
7Your consumer rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other law that applies to you. If our answer doesn’t satisfy you, escalate to our Grievance Officer below.