Refund & Cancellation Policy

Last updated: 29 July 2026

Operator & billing contact. The Service is provided by The Marketing Craft, a sole proprietorship of T S K Pavan Kumar (brand: Tvaritha). GSTIN 36ARQPP4605F2ZK. Registered office: Fourth Floor, H.No. 3-1-5/JP/1B/4/026, Flat No. 14026, Block 1 (B Wing), Jana Priya Utopia, Rajendranagar, Hyderguda, Nalanda Nagar, Hyderabad, Rangareddy, Telangana – 500048, India. Contact: support@tvaritha.com · WhatsApp +91 90002 81722.

This policy explains how refunds and cancellations work for Tvaritha, operated by The Marketing Craft. It applies to the prepaid credits you purchase to use the Service.

1. How credits work

Tvaritha runs on prepaid credits (currently ₹1 = 10 credits). You buy credits in advance and each generation draws down your balance.
Credits never expire — they remain in your account until used.
You are only charged for successful generations. If a generation fails, no credits are deducted.

2. Refunds

Because credits are a prepaid digital good delivered instantly to your account, purchased credits are non-refundable. Since credits never expire and unsuccessful generations are not charged, you can use your balance whenever you like.

We may, at our discretion, issue a refund or credit adjustment in cases of a genuine technical error on our side — for example, a duplicate charge or credits that were purchased but not delivered to your account.

3. Failed or duplicate payments

If your payment was charged but credits did not appear in your account, or you were charged twice for the same order, contact us and we will investigate and correct it. Our system is designed to credit each payment only once, so accidental double-crediting or double-charging is prevented wherever possible.

4. Cancellation

There is no recurring subscription to cancel — you simply buy credits when you need them. You can stop using the Service at any time. Any unused credits remain in your account (subject to the non-refundable terms above).

5. How to request help

For any billing question, refund request, or payment issue, email support@tvaritha.com with your registered email and the payment reference. We aim to respond within 3 business days.

6. Changes to this policy

We may update this policy from time to time. Changes will be posted here with a new "Last updated" date and apply to purchases made after the change.